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The full legal terms between your workshop and TUD Innovations (OPC) Private Limited, New Delhi. Where a clause benefits from it, an in plain words line restates it — the legal text governs.
Last updated: July 2026 · Applies to usekenro.com and all Kenro mobile apps
These Terms of Service ("Terms") constitute a legally binding agreement under the Indian Contract Act, 1872 between TUD Innovations (OPC) Private Limited, a one-person company incorporated under the Companies Act, 2013 with its registered office at New Delhi, India ("Kenro", "we", "us"), and the business entity or proprietor creating an account ("Customer", "you"). By creating an account, clicking "Create Workshop", or using the Services, you represent that you are authorised to bind the Customer and you accept these Terms. These Terms are an electronic record under the Information Technology Act, 2000 and do not require physical or digital signatures.
In plain words: Creating an account means your workshop is agreeing to this contract with us.
"Services" means the Kenro workshop-operations software made available at usekenro.com and through Kenro mobile applications, including job cards, quotations, GST-compliant invoicing, customer and vehicle records, inventory, staff management, reporting, customer-facing tracking pages, and AI-assisted features ("Ask Kenro"). The Services are provided as a hosted service deployed and configured for the Customer's workshop, to business users only; they are not offered to consumers for personal use.
Kenro grants the Customer a non-exclusive, non-transferable licence to access and use the deployed Services for the Customer's own workshop operations for so long as the Customer's subscription (Clause 4) remains active. On expiry or non-payment of the subscription, and following the grace period stated in Clause 4, the Services enter READ-ONLY MODE: the Customer retains full read access to all Customer Data and full export of that data in machine-readable form, indefinitely and at no charge, and loses only the ability to create or modify records. Kenro shall not withhold, delete or hold to ransom Customer Data at any point, whether or not the subscription is active. The licence may be revoked only for material breach of these Terms (Clause 17). One subscription serves one workshop entity at one location under one GSTIN; additional locations require additional subscriptions or a chain agreement. The account owner controls team access and remains responsible for all activity under the account's credentials, including those of invited team members. You must provide accurate registration information, including a valid GSTIN where applicable, and keep credentials confidential. Should Kenro ever permanently discontinue hosted operation of the Services, it shall give not less than ninety (90) days' written notice and maintain the Customer's data-export access throughout that period.
In plain words: While you're subscribed, it's yours to use. If you stop paying, you're never locked out — after the grace period Kenro goes read-only, so you can still open and export everything, forever. We never hold your data. One subscription, one shop.
The Services are supplied against an annual subscription whose fee is set by the size of the Customer's workshop (its service-bay count), together with any optional add-on modules the Customer elects: the bodyshop module, the mechanical module, and the Ask Kenro AI assistant, each at a flat annual amount. **The subscription fee, and the fee for each elected add-on, are the amounts set out in the written quotation or order confirmation issued to the Customer by Kenro, which forms part of this agreement.** Fees are quoted per Customer and are not published. Every subscription carries unlimited user accounts and 50 GB of included storage. **All amounts stated in these Terms are inclusive of Goods and Services Tax.** There is no separate setup, onboarding or migration fee: the annual subscription includes configuration of the Services around the Customer's operations, application of the Customer's own branding, creation of user accounts, migration of the Customer's pre-existing digital records, and training of the Customer and its team. Kenro will complete migration of the Customer's existing records within forty-eight (48) hours of receiving them, provided they are supplied in a structured, machine-readable format — spreadsheet files (Excel/CSV), Google Sheets, or a data export from the Customer's current software. Records held only in handwritten registers, paper job cards or images thereof constitute data-entry work rather than migration and fall outside both the 48-hour undertaking and the included migration; at the Customer's option, Kenro will digitize such records for a one-time Data Digitization Fee, quoted to the Customer in writing before work begins, or the Customer may enter them through its own staff at no charge. The Customer may add an optional module at any time from within the Services without further negotiation, by paying the pro-rata difference for the remainder of the subscription year, and thereafter renewing at the revised rate. The subscription covers the Services and all updates thereto, including statutory GST and e-invoicing format changes; any elected add-on modules; the daily backup guarantee; priority support; and a yearly remote review of the Customer's configuration. The subscription renews on the anniversary of its commencement date. Non-payment is followed by a grace period of fifteen (15) days, after which the Services enter read-only mode as described in Clause 3; the Customer's read access and export rights continue indefinitely and without charge. Where a Customer is not subscribed, support is available per-incident at the rate quoted at the time of request, provided remotely. Additional storage is available, charged per 10 GB per year at the rate set out in the Customer's quotation. All deployment, training, review and support services are provided remotely; Kenro does not undertake on-site attendance under this agreement. Kenro may revise subscription and support fees prospectively with not less than thirty (30) days' written notice; revisions never apply to a period already paid for, and never to a Customer holding a written rate lock.
In plain words: One all-inclusive yearly price per edition, quoted to you in writing and GST included. No setup fee — configuring your shop, your branding, moving your digital records and training your team are all inside it. Paper registers are the one exception: we digitize them for a one-time fee quoted up front, or your staff types them in free. Switch editions in the app by paying the difference. Stop paying and after 15 days it goes read-only — you keep reading and exporting everything, forever.
The annual subscription is payable in full and in advance against a GST tax invoice issued by Kenro, by bank transfer or UPI, before deployment commences; thereafter each renewal is payable in advance of the renewal date. Once Kenro's online payment facility is activated, payment may optionally be made by automatic mandate (processed by an RBI-authorised payment aggregator), cancellable at any time. A subscription that is not renewed simply lapses at the end of the year paid for; lapse is not a breach and attracts no penalty, and a lapsed subscription may be resumed at any time at the Customer's contracted rate. The Customer may terminate within thirty (30) days of the commencement date and receive a full refund of all amounts paid, on written request; on such refund the licence under Clause 3 ends and the Customer retains the right to export and keep its own Customer Data in full, including a clean spreadsheet export provided by Kenro on request. After that thirty-day period the subscription fee for the current year is non-refundable, the Customer's Data rights under Clause 3 continuing regardless. All amounts are inclusive of Goods and Services Tax, which is stated separately on every invoice as required by the Central Goods and Services Tax Act, 2017 and applicable state legislation. Kenro does not collect, hold or route payments made by the Customer's own customers at any time.
In plain words: Pay the year in advance, by bank transfer or UPI. Not happy in 30 days? Full refund of everything paid, plus a clean Excel export of your data. Don't renew and nothing bad happens — it goes read-only and you can restart at your locked rate whenever you like. All prices include GST.
All data entered into the Services by or for the Customer — including customer records, vehicle records, job cards, invoices, media, and financial entries ("Customer Data") — is and remains the exclusive property of the Customer. Kenro claims no intellectual-property rights in Customer Data. The Customer may export the entirety of its Customer Data at any time through the Services. Upon termination, Customer Data is retained and thereafter deleted in accordance with the Kenro Privacy Policy and applicable law, including the seven-year retention mandated for tax records under the CGST Act, 2017 where applicable.
In plain words: Your data is yours. Export it whenever you like. We never hold it hostage.
The parties acknowledge their respective obligations under the Digital Personal Data Protection Act, 2023 ("DPDPA"). In respect of personal data of the Customer's own customers processed within the Services, the Customer is the Data Fiduciary and Kenro acts as a Data Processor processing such data solely on the Customer's instructions as embodied in the Services' functionality. In respect of the Customer's account data, Kenro is the Data Fiduciary. Kenro implements reasonable security safeguards (encryption in transit and at rest, row-level tenant isolation, access controls) and shall notify the Customer without undue delay of any personal-data breach affecting Customer Data, in accordance with the DPDPA and rules thereunder. Kenro does not sell personal data and does not use Customer Data to train artificial-intelligence models.
In plain words: Under India's data-protection law: your customers' data is processed only for you. We secure it, we tell you fast if something goes wrong, we never sell it.
Ask Kenro features generate suggestions (drafts, descriptions, summaries) using third-party large-language-model providers under contract with Kenro. AI output is assistive only: the Customer is solely responsible for reviewing AI-generated content before relying on it or sending it to any third party, including prices, quotations, and tax figures. AI usage is subject to a fair-use cap per workshop; Kenro may throttle usage exceeding the cap to protect service quality. No AI feature is required for core record-keeping, invoicing, or payment-recording functions, which remain fully manual-capable.
In plain words: The AI drafts; you decide. Check anything it writes before it reaches a customer.
Kenro is workshop software and expressly is not: (a) a payment aggregator, payment system operator, or intermediary under the Payment and Settlement Systems Act, 2007 — payments between the Customer and its customers occur directly between those parties and Kenro never holds, collects, or settles such funds; (b) a provider of accounting, tax, or legal advice — GST invoices and exports generated by the Services are prepared from data entered by the Customer, and statutory filing obligations remain solely the Customer's; (c) an escrow, marketplace, or counterparty to any transaction recorded in the Services.
In plain words: We record your money flow; we never touch the money. And we don't replace your CA.
The Customer shall not, and shall ensure its users do not: (a) use the Services in violation of applicable law, including the Information Technology Act, 2000; (b) resell, sublicense, or provide the Services to third parties; (c) attempt to gain unauthorised access to any system, other tenant's data, or non-public functionality, including by probing or penetration-testing without written consent; (d) upload unlawful content or malware; (e) use the Services to send unsolicited commercial communications in violation of TRAI regulations; or (f) reverse-engineer the Services except as permitted by law. Kenro may suspend accounts engaged in material breach of this clause after notice, or immediately where continued operation risks harm to other customers or the Services.
In plain words: Run your workshop with it. Don't hack it, resell it, spam with it, or break the law with it.
The Services are hosted on and interoperate with third-party infrastructure and services, including cloud hosting and database services with data residency in Mumbai (ap-south-1), payment processing (upon activation), and AI model providers. Kenro remains responsible to the Customer for the Services as a whole, but is not liable for outages or defects solely attributable to third-party providers beyond exercising reasonable skill in their selection and integration. WhatsApp-based flows use the Customer's own WhatsApp; Kenro does not operate the WhatsApp platform.
Kenro shall use commercially reasonable efforts to keep the Services available, monitored, and backed up (encrypted backups with periodic restore verification), but does not warrant uninterrupted or error-free operation and offers no uptime guarantee under these Terms. Scheduled maintenance shall, where practicable, be performed outside Indian business hours. Support is provided in English and Hindi via hello@usekenro.com; priority response targets for subscribed Customers are set out in the plan description, and per-incident support terms for Customers without an active subscription are set out in Clause 4.
In plain words: We keep it up and backed up, and we're honest that no software is up 100% of the time.
The Services, including software, design, trademarks ("Kenro"), and documentation, are and remain the exclusive property of TUD Innovations (OPC) Private Limited or its licensors. No rights are granted except the licence in Clause 3. Feedback voluntarily provided by the Customer may be used by Kenro to improve the Services without obligation.
Each party warrants it has authority to enter these Terms. Save as expressly stated, the Services are provided "as is" and, to the maximum extent permitted by law, Kenro disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Kenro does not warrant that outputs (including GST computations presented for review) are error-free; the Customer must verify statutory documents before issue.
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data (except each party's obligations for Customer Data under Clauses 6–7); and (b) Kenro's aggregate liability arising out of or relating to these Terms shall not exceed the total fees paid by the Customer to Kenro in the twelve (12) months preceding the event giving rise to the claim. Nothing limits liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be limited under Indian law.
In plain words: Our liability is capped at what you paid us in the last year — a fair cap for software priced like Kenro.
The Customer shall indemnify Kenro against third-party claims arising from (a) Customer Data unlawfully collected or processed by the Customer, (b) the Customer's breach of Clause 10, or (c) statutory filings made by the Customer. Kenro shall indemnify the Customer against third-party claims that the Services, as provided, infringe Indian intellectual-property rights, provided Kenro controls the defence and the Customer's use conformed to these Terms.
These Terms apply from account creation until termination. Stopping a subscription is not termination (Clauses 4–5) — the account continues in read-only mode and the Customer retains full read and export access to its data. The Customer may terminate entirely at any time by written notice, ceasing use, and closing the account. Kenro may terminate for material breach not cured within fifteen (15) days of written notice, or suspend immediately under Clause 10; non-payment of the subscription is never a material breach; it results only in read-only mode under Clause 3. Upon termination: outstanding invoiced fees remain payable; the Customer retains export access to Customer Data for thirty (30) days (and tax records are retained per Clause 6); and Clauses 6–7, 13–16, 18–19 survive.
In plain words: Stopping your subscription isn't leaving — your records stay readable and exportable. If you ever truly leave, export first; we only terminate for real cause, with notice.
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably within thirty (30) days of written notice. Failing resolution, disputes shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in New Delhi, conducted in English; the award shall be final and binding. Subject to the foregoing, courts at New Delhi shall have exclusive jurisdiction, including for interim relief.
In plain words: Indian law. We talk first; if that fails, arbitration in New Delhi.
Notices shall be sent to the Customer's registered email and to Kenro at hello@usekenro.com. Neither party is liable for delay caused by events beyond reasonable control (force majeure). The Customer may not assign these Terms without consent; Kenro may assign to an affiliate or in connection with a corporate reorganisation. If any clause is held unenforceable, the remainder survives. Kenro may amend these Terms prospectively with notice through the Services or email; continued use after the effective date constitutes acceptance. These Terms, together with the Privacy Policy and plan descriptions, are the entire agreement.