Ask about the exit before the entry
The most useful question is the one salespeople least expect: what happens to my data if I stop paying? A good answer is specific — you keep read access, you can export everything to Excel, the export is in a shape your next system can import. A bad answer is a pause. Kenro's answer is written into its terms: your records stay readable and fully exportable, permanently, even if you stop. Ask for the same in writing from anyone else.
The twelve questions
- 1. Who owns the data, and can I export all of it today?Not a summary — every customer, vehicle, job card, invoice and payment. Ask to see the export button in the demo, not a slide about it.
- 2. Does it raise a GST invoice and a Bill of Supply from the job card?Both documents, from the same record, with parts and labour on separate lines. If billing lives in a separate app, you will be retyping.
- 3. Does the WhatsApp update go automatically, or do I approve it?Automatic sounds better and is worse. A message your customer receives with a wrong stage or a wrong amount is your reputation. Drafted for you, sent by you, is the safe answer.
- 4. Who does the migration, and how long does it take?If the answer is a CSV template and a help article, the migration is you, at night. Ask for it to be done for you, with a date.
- 5. Who trains the floor, and on what device?Technicians do not sit at a computer. If the system needs a PC per bay, it will be used by one person, at the counter, after the fact.
- 6. What does it cost per user?Per-user pricing quietly decides who gets a login. Ask whether every technician, the manager and the accountant can all be on it without a meter running.
- 7. Is there a free plan, and what is it for?A free tier is a funnel, not a gift. Ask what stops working when you cross the line, and whether your data comes with you if you leave at that point.
- 8. How does the customer approve a quote?A nod is not a record. Look for approval from the customer's own phone, with a timestamp on the job card.
- 9. How does month-end reach my CA?Tally and GST exports the CA can file from, not a PDF report. Ask the CA to look at a sample export before you decide.
- 10. What does the owner see at 9 pm?One screen with money and floor together — cash in hand, what is owed, what is in the bays — or six reports that each need a filter.
- 11. Can it track udhaar with ageing?Not just who owes, but for how long. Receivables ageing is the difference between knowing you are owed money and getting it.
- 12. Who built it, and where?Software adapted from another country's workflow shows it in the small things: no Bill of Supply, no udhaar, email where WhatsApp should be. Ask what floor it was built on.
How to run the demo
Bring one real job from last week — the car, the quote, the parts, the part-payment, the balance — and ask the salesperson to put it through the system in front of you, from intake photo to GST invoice to the WhatsApp message. Time it. A system that needs ten minutes and three apps to do what your register does in two is not a system, it is a second register.
How Kenro answers
Your data is yours and exportable, always. GST invoices and Bills of Supply come from the job card. WhatsApp updates are drafted for you and sent by you. Migration and training are part of the install, done on the floor in Delhi NCR and over a video call anywhere else in India. Unlimited users. No free tier and no trial — instead a full refund inside 30 days if it does not make your shop faster. Quotes are approved from the customer's phone; month-end is a Tally and GST export; the owner dashboard puts money and floor in one look; udhaar has ageing. And it was built inside a working Delhi auto studio, on real cars, before it was ever sold. Pricing is a short WhatsApp conversation — one annual price set by the size of your shop, with three optional add-ons.