An inspection is a sales tool, not a formality
The multi-point inspection is where a workshop finds the worn brake pad, the cracked belt, the tyre down to the wear bar — the work the customer did not come in for but genuinely needs. The problem is never finding it. The problem is getting it approved. A phone call that says 'your brakes need doing' sounds like an upsell. A photo of the pad against a coin does not. The checklist below is what to inspect; the habit that matters is photographing what you find.
The points, and what each one catches
- BrakesPad and disc wear, fluid level and colour. The most common found-and-approved job, and the easiest to show in a photo.
- TyresTread depth against the wear bar, uneven wear, sidewall damage, pressure. Photograph the wear bar and the sale makes itself.
- FluidsEngine oil, coolant, brake and power-steering fluid — level, colour and leaks. A photo of dark oil says more than a reading.
- BatteryTerminal condition and charge. A swollen case or corroded terminal is a photo the customer understands instantly.
- Belts and hosesCracks, glazing, perishing. Cheap to replace now, expensive to ignore — show the crack.
- Lights and wipersEvery bulb, every blade. Small jobs a customer happily approves when they can see the fused bulb or split blade.
- Suspension and steeringPlay, leaks from shocks, boot condition. Harder to photograph, so note it clearly and flag for a road test.
- Under-body and exhaustLeaks, rust, loose heat shields. The things a customer never sees until you show them.
Paper inspection vs a photo the customer can see
- Ticked on paperA row of ticks the customer never sees. The advisor phones, describes the problem, and the customer — who cannot see it — says 'leave it for now.' The work, and the margin, walks out of the gate.
- Photographed and sentEach finding is a labelled photo on the customer's tracking link. They see the pad, the tyre, the oil, and approve the extra line with a tap — because you showed them, you did not sell them.
Where Kenro fits
Kenro Workshop builds the job card from intake photos and a walkaround, and mid-job finds attach a labelled photo to the card and show it on the customer's tracking link — so the extra work is approved from the phone, not argued on a call. The inspection stops being paperwork and starts being the thing that fills the bay next door.